Cancellation Policy

Refunds are authorized when:

1. Refund requests are received at least 72 hours prior to the start of the scheduled class.
2. Documented PCS moves and medical reasons.
3. Unusual situations on a case-by-case basis. Such cases do not include fear of dislike or lack of interest of the student, or scheduling conflicts that arise inside 48 hours prior to the start of class.

Refunds are not authorized for circumstances related to weather or pool operations. In such cases, we will do our best to reschedule class time, or reassign the student to another class session.

Classes cancelled due to weather or pool operations will be offered a make-up day to be determined at a later date. A safety lesson may also be used in replacement of a swim lesson if weather does not permit students to enter the water.

Classes may also be cancelled at any moment by aquatics management if classes do not have enough participants registered.

Requests for refunds are to be submitted in writing and given to Aquatics Management, including class receipt, and any additional supporting documentation such as copies of PCS orders or a doctor’s statement. Refunds will be made within one week of the completion of the class.

Swim Lesson registration is done online. The ability to register will be available at the dates/times listed.

Swim Lessons