Cancellations will be accepted for full refunds up to 48 hours prior to reservation pick-up. Cancellations within 48 hours (two days) of reservation will result in forfeiture of the deposit. Reservations made over the phone with a Credit Card which are cancelled may be refunded back to the customer over the phone, with verification of the original credit card. Customers who originally paid in cash may receive a cash refund if the total amount is less than $100. Please see REIS staff for further clarification of refunds.

All items must be returned on the due date indicated by the assigned return time. Normal rental length is one (1) day from time of pick up. If the expected return time occurs when the facility is closed for the day, the adjusted return time will be by no later than two (2) hours from the time the facility opens on the next business day. Failure to return on time will result in items being assessed a late fee.

Half-Day Policy

Patrons wishing to utilize equipment for a shorter period of time may check out equipment on a first come/first served basis for up to four hours during a normal business day for ½ price (pending availability). Water inflatables and trailers are not eligible for ½ day rentals. Patrons failing to return equipment on time will be subject to a full day’s charges. Items will not be checked out for ½ day usage overnight and will be required to be returned no later than 30 minutes before closing hours.

Distance Policy

MCCS REIS will allow patrons to take towable items a maximum of 50 miles. Patrons wishing to take items farther than 50 miles will be required to sign a waiver acknowledging the patron will assume all expenses incurred to return the item should the item have malfunctions. MCCS REIS will not reimburse patrons who have items outside the 50-mile limit for towing, repairs, or other costs associated with damages that are not the direct responsibility of REIS.

Equipment Check-Out Times

Equipment checkouts will be completed during normal posted business hours only. Please allow at least 30 minutes for general equipment checkouts. Normal rental lengths are 24 hours from time of pick-up.

These are general specifications, for more detailed specifications on individual items, please see the REIS office for additional documents. Customers should be sure to note any/all damages to trailer at time of check-out to avoid fees upon return. Towing combination between MCCS trailers and individual vehicles will be evaluated at time of reservation to ensure safe combination.

All trailer rentals are required to have a vehicle inspection conducted by REIS at the REIS facility before any reservations are finalized, regardless of prior rental history, to ensure vehicle is adequate and able to pull the trailer. Listed below are the minimum requirements of the vehicle. Other aspects of the vehicle, such as tire pressure and wear, turn signals and lights, and wiring harness, will be inspected before the trailer is released.