Lejeune-New River

Reservations

Reservations can be made up to one (1) year in advance for any item. Items can be reserved for any length of time.

Authorized patrons for REIS are Active Duty, reservists on Active Duty, and their dependents, and DoD authorized personnel. Military/DoD ID cards must be presented at time of reservation and/or at time of reservation pickup.

All reservations for equipment require a 50% deposit of the entire rental amount at the time of reservation to hold the item for date(s) requested. Reservations of equipment for items less than $15 must be paid in full at the time of reservation. Reservations will not be confirmed without payment. Reservations taken over the phone may be paid by credit card.

Remaining balances on reserved items must be paid in full at the time of, or prior to, item pick-up. Persons with unpaid balances will not be permitted to take reserved item.

Cancellation Policy

Cancellations will be accepted for full refunds up to 48 hours prior to reservation pick-up. Cancellations within 48 hours (two days) of reservation will result in forfeiture of the deposit. Reservations made over the phone with a Credit Card which are cancelled may be refunded back to the customer over the phone, with verification of the original credit card. Customers who originally paid in cash may receive a cash refund if the total amount is less than $100. Please see REIS staff for further clarification of refunds.

Return Policy

All items must be returned on the due date indicated by the assigned return time. Normal rental lengths are 24 hours from time of pick-up. If the expected return time occurs when the facility is scheduled to be closed, the adjusted return time will be by no later than three hours from the time the facility opens on the next business day. Failure to return on time will result in items being assessed a late fee.

Checkout Procedures

Half-Day Policy

Customers wishing to utilize equipment for a shorter period of time may check out equipment on a first come/first served basis for up to four hours during a normal business day for ½ price (pending availability). Water inflatables are not eligible for ½ day rentals. Customers failing to return equipment on time will be subject to a full day's charges. Items will not be checked out for ½ day usage overnight.

Equipment Check-Out Times

Equipment checkouts will be completed during normal posted business hours only. Please allow at least 30 minutes for general equipment checkouts. Normal rental lengths are 24 hours from time of pick-up.

Minimum Towing Requirement

These are general specifications, for more detailed specifications on individual items, please see the REIS office for additional documents. Customers should be sure to note any/all damages to trailer at time of check-out to avoid fees upon return. Towing combination between MCCS trailers and individual vehicles will be evaluated at time of reservation to ensure safe combination.

All trailer rentals are required to have a vehicle inspection conducted by REIS at the REIS facility before any reservations are finalized, regardless of prior rental history, to ensure vehicle is adequate and able to pull the trailer. Listed below are the minimum requirements of the vehicle. Other aspects of the vehicle, such as tire pressure and wear, turn signals and lights, and wiring harness, will be inspected before the trailer is released.